Address
Form of workRole--Customer Service Analysts
Location- ELPASO ,TX
Must be from Medical or pharmaceutical industry
Job Description/requirements:
Profile: Customer Service Analysts / Contact Center
Skillset required:
Productivity Management:
Making outbound phone calls to our members and prescribers
Utilizing multiple software systems to complete Medicare Enrollment case reviews
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM
Preferred Qualifications:
At least two years of general business experience that includes problem resolution, business writing, quality improvement and Customer Service
Six months of PBM/pharmaceutical related work strongly desired
Education:
High School Diploma or GED required
Bachelor's degree in related field or equivalent work experience preferred
Role--Customer Service Analysts
Location- ELPASO ,TX
Must be from Medical or pharmaceutical industry
Job Description/requirements:
Profile: Customer Service Analysts
Skillset required:
Productivity Management:
Making outbound phone calls to our members and prescribers
Utilizing multiple software systems to complete Medicare Enrollment case reviews
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Ability to type more than 30 WPM
Preferred Qualifications:
At least two years of general business experience that includes problem resolution, business writing, quality improvement and Customer Service
Six months of PBM/pharmaceutical related work strongly desired
Education:
High School Diploma or GED required
Bachelor's degree in related field or equivalent work experience preferred
Contact - 315-602-2419
