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Form of workHave you ever been on a journey that opened up a completely new world to you? That totally inspired you and that showed you that a change of scenery can open up your mind to create new ideas?
Why not gain some completely new perspectives and insights? At Bosch Service Solutions we develop innovative business models based on the latest technology in order to create an inspiring brand experience for customers. Around 8,000 associates at 27 locations support national and international customers in more than 40 different languages.
Do you enjoy helping other people? Would you like to join a global-leading company and work with passionate colleagues who work every day to make our customers happy? Then you have come to the right place. Everything we do is centered around working with people.
If you are fluent in French and German, passionate about helping others, and on the lookout for a rewarding full time opportunity, we have the perfect job for you! Our team is currently seeking dedicated individuals who possess excellent communication skills in French and German and are eager to assist customers. If you enjoy making a difference and thrive in a customer-centric environment, we invite you to explore the exciting positions available within our team.
In this role, you will be working for a service for leased vehicles. Some of your main functions will be:
1) Lease Inquiries: Customers may have questions about the terms and conditions of their lease agreements, including payment schedules, contract details, and end-of-lease options.
2) Vehicle Maintenance and Repairs: Customers might contact Customer Service to report issues with their leased vehicles, request maintenance services, or inquire about the procedures for repairs.
3) Billing and Payments: Inquiries related to billing, invoices, and payment processes are common reasons for customers to contact Customer Service.
4) End-of-Lease Options: Customers approaching the end of their lease may seek guidance on options such as lease extensions, vehicle returns, or potential upgrades to a new lease.
5) Special Requests or Modifications: Customers may have special requests or need to make modifications to their lease agreements, and Customer Service can help facilitate these changes.
6) Complaints and Issue Resolution: If customers encounter problems or have complaints, they may contact Customer Service to seek resolution and assistance in addressing their concerns.
- Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- A full time job, long-term contract. (permanent contract).
- Work five days per week, Monday to Friday.
- Work from home (teletrabajo) available. You will work mostly from home, without losing the touch with your work colleagues.
- Working from other locations, including working from other European Union countries up to 15 days per day is permited.
- Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
- Bosch employees profit from various discounts including Power Tools and Home Appliances.
-Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
- Fluency in French and German (C2 level). Multiple language capability is desirable.
- Candidates must hold a valid EU working permit and a spanish NIE number
