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Form of work
SalaryTASK RESPONSIBILITIES:
- Disseminates rate and routing information via phone, fax and email.
- Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
- Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
- Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
- In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager.
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Minimum of one (1) year of experience sales and/or Customer Service.
- Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.
- Must be found qualified/acceptable by government agencies for issuance of an airport ID.
- Must have valid driver's license and ability to obtain a passport.
- To maintain professional and technical knowledge in regards to the air cargo industry.
- Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).
- Have team spirit and be able to work in an independent way.
- Be proactive and take initiatives.
- Be willing to learn and improve.
WORKING CONDITIONS:
- It is a full-time position based in Dallas, Texas USA.
- In general the position demands a regular and committed presence whereas customer visits are required. Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
- Flexible working hours are required including weekends if needed.
