Customer Service Agent

Overview

Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation's largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company's 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company's 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone.

 

We currently have an amazing group of Customer Service and Sales Central Reservations Agents and are looking to add more! Our 100% remote Central Reservations operation is now hiring Remote Full and Part-time Reservation Customer Service and Sales Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, and WY. Our Customer Service team handles inbound only calls and chats from guests wanting to have a once in a lifetime travel adventure with us! You'll spend the day selling, explaining, and "bringing to life" unforgettable experiences at or near National Parks such as Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Zion.

 

Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection!

 

"Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them."

 

"The management team at Central Reservations encourages personal and professional growth."

 

"Central Reservations believes and administers an open-door policy for all employees."

 

"It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!"

 

"The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees."

Responsibilities

What is in it for you:

• Working virtually from the comfort and security of your own home!
• All the computer equipment required to do this job is provided to you!
• An inclusive, diverse, equal, respectful, supportive, and friendly virtual work environment.
• Potential to move into a friendly sales environment with a monthly incentive program that has no cap. Once fully trained on all of our products, incentive earnings can exponentially grow!
• A dedicated training team determined to provide a low stress but highly productive paid 3-week new hire training.
• Employee discounts!
• Great work hours! We are open 7am to 7pm MST Monday-Sunday. Closed on major holidays with holiday pay!
• Additional incentives for perfect attendance and employee referrals.
• With prior communication, we are flexible with and welcoming of semi-retired people who want to get back into the workforce. We understand the importance of work/life balance for parents, caregivers, and students. Create a career with us! We have clear and defined career paths for employees that want to grow with Central Reservations!

Qualifications

What we ask of you:

• Initial flexibility to work until 7pm MST, and weekends as well
• Be open to learning new things! Don't expect to be an expert within this role immediately!
• A friendly and helpful attitude is required when communicating with guests and co-workers
• A willingness and determination to create a unique Customer Service experience on every guest call, chat, or email you answer
• A quiet and dedicated Work from Home area/office, away from any distractions
• Hardwired internet with a minimum of 40mbs download speed
• Open and honest communication
• All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment

 

Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment. 

 

"Remote potential not available in all states and candidates must provide own high-speed internet."

Employment Type: OTHER