Customer Service Agent

Customer Service Agent

• Wage: $15/hour
• Full-time and part-time positions available
• Day/Evening/Night shifts available
• Background check, drug screen, and proof of employment eligibility required
• Location: Delta Air Lines - Midland INTL Air & Space Port - AVN

We’re looking for friendly, compassionate, team players to join our airport Customer Service team!

Keep the airport baggage claim area neat and organized while assisting customers to find lost luggage. Provide excellent service for every customer to support a positive airport experience.

Responsibilities

• Provide excellent service for all customers to create a positive airport experience
• Direct customers to check-in counters, security checkpoints, baggage areas, and more
• Ensure airport signage and security ropes are in the correct location and are neatly organized
• Assist customers with passport kiosks and answer questions about the process
• Monitor carry-on items customers bring to security checkpoints
• Follow all HHS and regulatory procedures and best practices
• Assist team members and management as needed to help the department operate efficiently

Requirements

• Must be at least 18 years old
• Communicate effectively in English and work well in a team environment
• Must be able to provide clear, concise, and polite directions
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• Preferred: Customer service experience (aviation, airline)

Physical Requirements

• Ability to stand for long periods of time and to lift up to 50 pounds
• Pushing and pulling carts or equipment (over 100 lb.) on tile and carpeted floors continuously throughout a shift
• Must be able to operate equipment necessary to perform essential functions of the job

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven Customer Service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person