Customer Service Advisor

Job Description

At Jiffy Lube, we strive to be the preferred tire and auto service retailer in every community while making Jiffy Lube a great place to work. We offer paid benefits, 401k match, profit sharing bonuses, paid time off, the strongest bonus structure in our industry, a family oriented work environment, and all you need to be successful. Join our team today!

POSITION SUMMARY
As an Automotive Service advisor for Jiffy Lube, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a Service Advisor or sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb Customer Service and communication skills.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive pay
• Employee discounts
• Uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Relocation bonus
• Training & development
• Vision insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build customer satisfaction and loyalty by providing the best guest experience
• Achieve a thorough knowledge of all products, services, warranties and maintenance issues
• Keep up to date through training and vendor publications
• Adhere to the Jiffy Lube policies and procedures
• 20 to 50 hour work weeks including Saturday and Sunday as needed
• Assist other sales or service associates as needed in an effort to exceed our customers' expectations
• Help maintain the appearance and cleanliness of the building and perimeter areas
• Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
• Follow all safety practices as outlined in policy and procedures
• Sales of tires, ancillaries and service-related needs

QUALIFICATIONS

• Tire & auto Service Advisor or sales experience
• Strong auto service & tire sales knowledge
• Good leadership abilities and team building
• Excellent Customer Service and communication skills
• Strong organizational skills
• Proficient at preventive maintenance sales
• Maintain professional appearance at all times
• Have problem solving abilities and be a self-starter
• Multi-tasking abilities

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Castle Rock, CO 80109 (Preferred)

Work Location: In person