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Form of workAt Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
PRIMARY DUTIES & KEY RESPONSIBILITIES
Primary Duties:
Perform aesthetic checks on watch/clock/jewelry products after the repairs are completed.
Perform tasks following accepted industry standard procedures for product repairs.
Key Responsibility 1: Quality Checks
- Validate the proper service was performed on the repair
- Perform the aesthetic checks for completed repairs of watches and clocks
- Check individual components of the watch
- Ensure the item is in the same condition or better upon the return to the client
- Ensure all items of the repair provided by client are returned
- Ensure components requested returned by the client are returned according to policy
Key Responsibility 2: Invoicing
- Prepare client invoice on finished repairs and ensure payment is confirmed collected for end clients & non authorized accounts
- Shipments
- Prepare Customs documents (proformas) for international shipments to various locations
- System Transfers
- Create system transfers for return components on finished goods to main distribution center based on manufacturer guidelines
Reconciliation
- Reconcile repairs from vendors to proper paperwork
- Reconcile any extended repair beyond the departmental lead time
Key Responsibility 3: Customer Service
- Assist with managing the RUS Mailbox and provide email responses to the incoming inquiries from internal clients according to KPI
- Quality Measures
- Support team with audits performed for quality measures as defined by Supervisor/Manager
- Quality & Productivity Performance
- Meet or exceed quality and productivity objectives
Communications
- Escalate issues that concern missing product to direct supervisor upon discovery
- Ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change
- Inventory Management
- Help with processing repair, finished goods, and spare parts inventories via counting and systematic data entry
- Flexibility
- Assist other cross functional departments with projects or tasks based on business needs
JOB PROFILE
Education:
- High school diploma
- College degree preferred
- Required Experience:
- 2+ years employment in a production based environment preferred
- Previous SAP experience preferred
- Technical Skills / Abilities:
- Ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
- Excellent verbal, written, and interpersonal communication skills.
- Proficient computer skills - Microsoft Office, Windows
Personal Skills:
- Ability to stand for up to 9 hours
- Must be able to lift up to 40 pounds
- Must be able to reach overhead
- Ability to handle / operate box cutters, tape machines, tape guns, and air film machine.
WE OFFER
We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
#Richemont #WeCraftTheFuture
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