Customer Service/ Admin Order Processing Agent

Job Description:

Auto Parts Prime Inc is the nation’s leading internet retailer in the automotive industry. We are the No. 1 trusted source on the web for OE automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concerns on products and orders, and we are ready to explore more in the market. Check us out at http://www.http://www.autopartsprime.net/join-us.html

We are currently looking for an agent to fill a full-time position in our business department as a Customer Service Agent in the Order Processing department. You will be part of a group dedicated to protecting our customers, the integrity of our platforms and most importantly, providing excellent customer service. You will work closely with other members of the team to continuously improve internal processes and help prevent future fraudulent transactions.

Responsibilities and Duties

• Review all orders by following our standard procedure and utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions.
• Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts, or chargebacks.
• Provide timely and accurate responses to emails to ensure that customers are getting the best service especially when being asked for verification, etc.
• Answer customer inquiries regarding their orders and assist customers by explaining the process and next steps to follow with professionalism, knowledge, and enthusiasm.
• Ensure the integrity of our online customers and minimize fraud loss by communication with customers, and/or partnership with banks.
• Data Entry and additional office duties as needed.

Desired Characteristics/Skills

• Highly confidant, goal and detail oriented and communication skills.
• Ability to think analytically, logically, and the ability to handle multiple tasks
• Must be able to maintain confidentiality and have demonstrated integrity working with private information
• Ability to work independently and in a team environment while managing time effectively
• Dependable, goal oriented, energetic individual who enjoys working, and helping people
• Must be highly reliable, honest, organized, and focused to maximize problem solving
• Able to multi-task with strong attention to detail
• Computer proficiency with MS and Google sheets
• Phone Etiquette is a must to listen and empathize with the customers and offer solutions.

Job Requirements:

• High School Diploma
• 1 year Phone Customer Service related experience
• 1 year Office related experience
• Fraud Prevention related experience (Desired, not required)
• Basic computer competency is required to conduct research and provide timely and accurate response to emails to ensure that customers are getting the best service especially when being asked for verification, etc.

Benefits: (After introductory period)

• Health(Fully Paid HMO)
• Vision/Dental benefits
• Paid Time Off/Sick Time
• Holiday Pay
• Performance-based bonuses
• CalSavers - Retirement Plan
• Competitive compensation (DOE)
• Opportunity for growth

About Us

Auto Parts Prime Inc is one of the fastest-growing e-commerce company in the automotive industry, and we've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders, and we are ready to explore more in the market. We are looking for you to join us and grow with us.

We offer more than just a job – it’s an opportunity to jump-start your career with one of the fastest-growing companies. We offer very comprehensive (and affordable!) health insurance, paid vacation and holidays and many other excellent benefits to keep you and your family happy and healthy! No need to buy a whole new wardrobe – wear your jeans to work! You will be working in a very friendly environment and complete training on customer service and returns will be provided. This is an exciting beginning of a great career for the right person because you will have the opportunity to grow with great benefits provided by us. We look forward to hearing from you.

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• office related: 1 year (Preferred)
• online fraud prevention: 1 year (Preferred)
• phone related customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• South El Monte, CA 91733 (Required)

Ability to Relocate:

• South El Monte, CA 91733: Relocate before starting work (Required)

Work Location: In person