Customer Service

A Leading Freight Forwarder is seeking a skilled Customer Service Representative for their Operations Department in Anchorage, Alaska. This is a full-time role with opportunities for overtime on a regular basis!

Currently seeking a Customer Service agent with fantastic people skills via email and phone. The ideal candidate will promote a customer friendly atmosphere and can maintain good communication. The Customer Service Representative will be working directly with drivers, warehouse, and customers and provide excellent Customer Service.

Must have open availability - some weekends required 

Related specific responsibilities will include:

• Providing excellent Customer Service
• Basic computer skills, including Microsoft Office, e-mail, and web browsing
• Managing multiple phone lines
• Proficient in geography to determine best forwarding routes
• Data Entry
• Ensuring timely movement of cargo from origin to destination
• Perform additional duties on a needed basis

Qualifications:

• Exceptional time management and multitasking capabilities
• 1-2 years of experience in Logistics
• 1-2 years of experience in Customer Service
• Dependable, reliable, and punctual
• Strong work ethic with the ability to succeed in a fast-paced environment

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