Job Title: HME Customer Service Specialist (Full-Time)
Location: Zanesville
Department: DME
Starting Rate: $12.00 per hour
Weekdays 8:30 a.m.- 5:00 p.m., weekends off, and paid commission.
Apply online at: https://www.shriverspharmacy.com/Career-Opportunities/Apply-Online/
******$500 Retention Bonus Provided ******
Immediate Supervisor Title: Store Manager and DME Director
General Summary: A non-exempt Customer Service representative responsible for meeting customers DME needs. Determines patient benefit and explains insurance eligibility and reimbursement criteria. Provides instructions to educate patients and/or families on the proper use of products. Receives and responds to customer complaints regarding delivery problems and/or product malfunctions.
Job Responsibilities:
- Develop and maintain working knowledge of current HME products and services offered and (ii) all applicable governmental regulations.
- Assists customers in meeting their specific DME needs (e.g. wheelchairs, scooters, walkers, seat lift mechanisms, traction equipment, beds, prosthetics/orthotics, home oxygen equipment, sleep therapy supplies, diabetic/wound care/lymphoma supplies, etc.) as determined by the healthcare provider.
- Obtains and updates applicable data in appropriate information system(s); explains insurance eligibility and reimbursement criteria to patients and/or family members; determines patient benefits and eligibility criteria for products dispensed to ensure patient fully understands whether insurance coverage is available.
- Provides routine instructions to educate patients and/or families on the proper use of products in order to facilitate safe and effective equipment use and desired care, treatment and service outcomes; may follow up to ensure equipment is working properly.
- Prepares and maintains proper documentation for all activities in accordance with established procedures; records transactions; obtains necessary signatures from patients and providers in accordance with billing and compliance guidelines.
- Participates in inventory control and ordering activities; assists in receiving and stocking inventory; sets up product displays and places products on shelves.
- Receives and responds to customer complaints regarding delivery problems and/or product malfunctions; makes arrangements for product replacement or repair.
- Introduces customers to additional products that enhance patient care and comfort.
- Collects payment from customers for products that are not eligible for reimbursement.
- Stocks and fronts pharmacy shelves, maintains pharmacy displays and assists pharmacy customers when not engaged in HME activities.
Education: High school diploma or equivalent
Experience: One year experience preferred.
Equipment Operated: Delivery vehicle, basic computer and phone skills.
Work Environment: Fast-paced retail pharmacy environment.
Required License/Certification: Valid Driver’s License
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Work Location: In person