Customer Service

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Introduction

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!

Our Customer Service Representatives help our customers when they have questions about their policies - absolutely no sales involved! 

• This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202

What will I be doing?

Working Monday to Friday - no weekends! Doing an 8 hour shift at a time between the hours of 8am and 6pm - no evenings or night shifts either!

You'll be answering the phone and emails from our customers when they have questions issues around their insurance policies.

This isn't your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.

In every interaction you'll demonstrate outstanding listening skills while providing excellent customer service. You'll be patient, show empathy which will further promote our reputation of integrity.

We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

As a minimum requirement you'll need:

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• It would be great if you had a 4-40 insurance license, but don't worry if you don't have one, we'll give you all the training and support you need to earn your license, and do a fantastic job.
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

What you'll get

We offer competitive salaries and benefits, including:

• 17 /hr depending on experience
• Medical/dental/vision plans, which start from day one!
• life and accident insurance
• 401(K)
• Employee stock purchase plan
• Educational expense reimbursement
• Employee assistance program
• Flexible work hours (availability varies by office and job function)
• Training programs
• Matching gift program, and more.

U.S. Eligibility Requirements:

Interested candidates must submit an application and resume/CV online to be considered

Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?

Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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