AddressEBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity:
As a Customer Satisfaction Intern, you will work on various data analysis and reporting projects. This role may involve programming in SQL, Python or Tableau to analyze large data sets.
As a specialized project, you will work on a data analysis project where you analyze customer searches to derive new documentation and videos needed.
This remote position is U.S.-based only (excluding U.S. territories).
As part of the EIS Summer Intern Program, interns enjoy a dedicated intern orientation program starting on June 10th and experience the benefits of joining a cohort and participating in enrichment events with fellow interns across the company. To learn more about the EIS Summer Internship Program, please visit - https://www.ebsco.com/about/internship-opportunities
What You’ll Do
- Data analysis from multiple sources to make an informed decision.
- Validate the logic and assumptions before applying to large set of data.
- Provide ongoing maintenance, support, and enhancements in existing reporting and data analysis.
- Work alongside other Cust Sat team members to enhance understanding of data and analysis performed.
- Create and maintain reporting and queries that may be reused by the team.
- Define reporting dashboard and inventory existing reports.
- Maintain thorough documentation related to their work.
Your Team
You will work closely with members of the Customer Satisfaction staff globally across support and training.
About You
- Working toward a bachelor's degree in a STEM field or related experience.
- Basic knowledge of Programming and Data Structures.
- Experience building reports and data analysis on spreadsheets and related tools.
- Experience with any programming language, preferably Python & SQL.
- Experience with managing data in MS Excel or any database
Our Offer to You
Competitive Hourly Rate
Diversity, Equity, and Inclusion at EBSCO
We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion
The EBSCO Way
At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
