Customer Relations & Marketing Assistant

We are hiring a Customer Relations & Marketing Assistant to join our team. This position assists with the coordination of the admissions process and customer experience.

The Barry Robinson Center is a premier behavioral health system dedicated to improving the lives of children since 1933. We offer a non-profit residential treatment program from our campus in Norfolk, VA. This role is a blend between our business development and communication team that is responsible for monitoring and improving the Customer Experience for referrals, residents, visitors, and family members alike.

The ideal candidate has experience in a customer service role, a strong foundation of social media/marketing, and a passion for helping others.

Schedule: Monday through Friday 8:30 am until 4:30 pm

Pay Range: $50,000 - $57,000

Qualifications:

• High school diploma required, Associates degree preferred
• Minimum of 5 years experience in customer service
• Experience in mental/behavioral health or other health care setting is preferred
• Knowledge of residential programs preferred

Responsibilities:

• Create positive relationships with new and existing clients/referral sources
• Monitor and maintain customer satisfaction ratings
• Implement customer analysis to identify trends and opportunities
• Assist in scheduling/posting for social media
• Collaborate with marketing and sales teams to personalize marketing and sales interactions
• Responsible for the external communications/client experience
• Serve as receptionist in the Admissions Office to greet and assist visitors/guests

Benefits:

• Full benefits including medical, dental and vision insurance

• 403(b) retirement plan with company contribution

• Company paid life and long-term disability insurance

• Generous paid annual leave (Vacation)

• Mileage reimbursement

• Paid sick leave

• 7 Paid Holidays (Juneteenth added 2022, and MLK being added in 2023)

• Tuition reimbursement, details below:

• $3,000 per calendar year after 6 months of tenure

• $5,000 per calendar year after 2 years of tenure

• Employee events and activities

• Employee Assistance Program (EAP)

• Annual performance reviews

• Opportunities for advancement

• And more!

The Barry Robinson Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.