Customer Relations Associate

About Us: Join the renowned Tortuga, a brand synonymous with quality and delight. Recognized by more than 20 million Caribbean tourists and cruise ship passengers annually, Tortuga is not just a product; it's an experience. Our Spirit Cakes have proudly earned the title of the #1 export of the Cayman Islands and were honored as the 2020 "Best Cruise Souvenir" by Porthole Cruise Magazine for the 15th consecutive year.

Tortuga products can be found across airports, travel retail markets, specialty food departments, and gourmet stores throughout the Caribbean and North America. Additionally, our delectable treats grace the onboard gift shops of nearly 100 cruise ships and are shipped to 70 countries around the world.

Key Responsibilities:
As a Customer Relations Associate at Tortuga, you will play a vital role in maintaining our exceptional customer service standards, including:
• Managing customer inquiries, complaints, orders, and cancellations through various platforms.
• Conducting monthly outreach to our valued customers to understand their needs, identify potential orders, and explore marketing opportunities.
• Reviewing and generating orders through email, phone, or fax, ensuring adherence to approved guidelines.
• Responding promptly to customer queries, providing timely and accurate information.
• Managing payments for walk-in customers and Cash-on-Delivery (COD) transactions.
• Processing of Amazon Vendor Central orders if required.
• Assist with shipping of full pallet orders.

Requirements:
• High school diploma.
• Minimum one-year related work experience.
• Proficiency in both English and Spanish (oral and written).
• Proven customer support experience with strong phone contact handling skills.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• The ability to adapt and respond to different personality types.
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Sound working knowledge of customer service policies and procedures.
• Working knowledge of warehouse, and inventory control (a plus)

If you are passionate about delivering exceptional customer service and want to be part of a globally recognized brand, apply for the Customer Relations Associate position at Tortuga.