Customer Order Service Specialist

About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.
Vacancy Name
Customer Order Service Specialist
Vacancy No
VN5045
Work Location
North Kingstown, RI
Location Country
United States
Basis
Employee
Employment Type
Regular
Duration (if Temporary Contract)
Main Tasks & Requirements
Hexagon's Manufacturing Intelligence, division is seeking a Customer Order Service Specialist for our North Kingstown, RI location.
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Description:
Responsible for providing efficient and timely processing of orders for materials and merchandise. Handles the complete order process for order entry, tracking orders, status updates, customer notification of any changes, and invoicing. Responds to customer inquiries providing non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to customer.
Responsibilities:

• Ensures the accurate, efficient, and timely processing of orders
• Manages the complete order process from order entry, invoicing, bill of materials, and sales commissions
• Handles order tracking, status updates, and customer notification of any changes
• Utilizes various platforms for pricing, delivery dates, inventory and other data related to each transaction
• Completes contract review of orders ensuring a complete understanding of the customers' requirements and verifies customers' address and billing/shipping terms.
• Responds to customer inquiries providing non-technical problem resolution
• Resolves routine and basic issues; communicates solutions or requested information to the customer
• Interacts with suppliers, vendors, and factory to expedite orders
• Confers with Manager concerning the resolution of difficult cases as necessary
• Interacts effectively with all levels of employees and customers
• Interacts directly with customers and sales representatives on a variety of sales related issues
• Maintains thorough knowledge of company's products and understanding of structure
• Adheres to policies and procedures for order entry, acknowledgement process, routine order maintenance, invoicing, milestone invoicing, commission accounts, credits, and returned goods
• Ensures certificate of liability coverage is received and entered for all vendors and customers
• Learns from and studies experienced Customer Order Service Coordinators' techniques and work
• Performs other related duties as assigned

Qualifications:

• Associates degree or equivalent combination of education and work experience
• 0 - 5 years of experience in manufacturing or related environment
• Excellent organizational and problem-solving skills
• Proficient in MS Office
• Excellent customer service skills
• Creative, self-motivated, and driven
• Excellent analytical, detail oriented, and reasoning skills
• Works under general direction as well as in a team environment

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that's second to none!
Exceptionalmedical, dental, vision insurances
Flexible Spending Accounts (FSA)
401kwith employer match
Generous Paid Time Off (PTO)
Tuition Reimbursement
Hexagon Metrology, Inc. is an Equal Opportunity EmployerM/F/Vet/DisabilityE-Verify Participant