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Form of workStefanini Group is hiring!
Stefanini is looking for Customer Operations Coordinator/ Department Specialist for Deerfield, IL (Hybrid) Location
For quick Apply, please reach out to Mohit Basson - call: (248) 263-8998 / email: mohit.basson@stefanini.com
Work Hours: M-F (40 hours)
Work Location: Deerfield, IL (Hybrid - 2 days a week onsite rest WFH)
Shift: 1st Shift
Job Description:
- This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the back-office customer operation functions associated with the order management and lease booking of medical equipment.
Responsibilities:
- Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases.
- Perform cycle billing function to advance order processing in JDE 8.12
- Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required.
- Prepare monthly lease re-bills and manual billings when required.
- Work closely with warehouse personnel to facilitate shipping process, including mode of transport.
- Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation.
- Assist with hardware payment dispute resolution (purchases and lease billings).
- Update and maintain data in designated Excel workbooks and tracking files.
- Prepare all transaction documentation in advance of document imaging.
Job Requirements:
- 2 – 5 years Customer Operations experience.
- Experience in lease back-office operations (preferred).
- Minimum requirements: High school degree or equivalent; 4-year college degree (preferred).
- Ability to organize workload and prioritize tasks.
- Attention to detail with a high level of accuracy and ability to self-check.
- Ability to clearly identify and resolve routine and some non-routine issues on a timely basis.
- Effective written and verbal communication skills.
- Working systems knowledge of JD Edwards, Therefore, LeasePak.
- Working knowledge of Excel.
- Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues.
- Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met.
***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
Education: NoneEmployment Type: CONTRACTOR
