Customer Management Systems - Billing And Training Manager

Job Summary:

Highline is seeking a Customer Management Systems, Billing and Training Manager to lead our subscriber configuration, billing, and Training teams. Candidate will work closely with other departments to provide solutions that best fit the business needs as it relates to system & product configuration, support and subscriber billing utilizing the current software platforms. Highline supports prepaid and postpaid billing for services. Candidate will be responsible for the management of training resource for the current software platforms. The ideal candidate will have a strong background in ISP/Broadband industry managing and implementing OSS/BSS solutions and experience managing the customer Billing and revenue assurance. Should exhibit strong organizational skills with attention to detail. The ability to work collaboratively with cross-functional teams is a requirement. Previous management skills required. Excellent communication skills, both written and verbal, are essential for effective coordination with internal teams and external stakeholders. The successful candidate will demonstrate leadership qualities, strategic thinking, and the ability to remain aligned with the organization’s strategy, commitments, and goals. Experience with system migrations and integration a plus.

Duties/Responsibilities:

• Oversee and streamline billing processes for prepaid and postpaid subscribers
• Manage and assist the team responsible for monthly subscriber billing
• Manage and assist with products and pricing configuration, testing and implementation
• Manage and assure tax table configurations are up-to-date with current tax rates
• Manage and assist the Corporate Trainer
• Assure a proper handoff to Trainer is completed and proper training documentation is completed
• Assure internal Highline staff training is completed by Trainer
• Release management for the Customer Management platform. Assure releases have been tested, proper training has been done before release is promoted to the production environment
• Capability to recognize instances of delay or concern with projects and grasp the significance of escalating issues when necessary
• Delegate tasks appropriately across the team to assure timelines are met
• Monitor and communicate project progress and performance, providing regular updates to stakeholders
• Strong analytical skills both business and financial

Knowledge, Skills & Abilities:

• Experience managing CRM, OSS/BSS platforms in Broadband/ISP industry
• Experience with customer Billing and revenue assurance
• Outstanding written and verbal communication, time management, and interpersonal skills
• Familiarity with broadband industry standards
• Capable of professional and courteous communication
• Adept at working independently with minimal supervision
• Skilled in making sound business decisions based on experience and available information
• Able to collaborate effectively within a team environment

Education and Experience:

• High school diploma required, and some college preferred
• 3 years of management experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to pass pre-employment background check and drug screen (and Random Selections)
• Must have a valid Driver’s License