Company

General MotorsSee more

addressAddressWarren, MI
type Form of workFull time
CategoryInformation Technology

Job description

Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum.

The Customer Lifecycle Management (CLM) Assistant Manager is dedicated to supporting the Customer Lifecycle Management team as well as Chevrolet’s Sales, Service, and Marketing teams. The CLM Assistant Manager for is responsible for supporting the development and delivery of the Customer Lifecycle Management strategy for Chevrolet.    

You are dedicated to supporting the Customer Lifecycle Management team as well as Chevrolet’s Sales, Service, and Marketing teams.  The CLM Assistant Manager for is responsible for supporting the development and delivery of the Customer Lifecycle Management strategy for Chevrolet.

Major Duties and Responsibilities:

  • Act as CLM liaison  dedicated to the Chevrolet’s Sales, Service and Marketing teams
  • Support activities that impact the Chevrolet CLM strategy partnering with various groups across Chevrolet
  • CRM/Social/Digital
  • Sales / Advertising and Marketing
  • Product/Quality/Warranty

EV Growth Initiatives

  • Support planning and specific CLM initiatives across multiple teams.
  • Present insights, strategy recommendation, and program results to ChevroletEnsure that all content is available at the right time and in the right format.
  • Deeply understand analytics and insights to identify opportunities and solve identified challenges.
  • Work closely with the Insights and Reporting team to develop measurement plans for individual programs to track progress

Collaborate with multiple teams to build a Customer Lifecycle plan for Chevrolet

  • Support Specific needs related to strategy
  • Assist in presenting strategy to Chevrolet and solicit their feedback
  • Help document, interpret and direct feedback to the Strategy team
  • Recommend testing opportunities


Provide knowledge and experience to Chevrolet

  • Help direct development of insights from available Chevrolet owner data
  • Share best practices

Help support integration between all internal and external stakeholders

  • My Rewards Team
  • CSSR Program Team
  • Customer Care & Aftersales Team
  • OnStar
  • GM Card
  • EV Grow

Additional Description

Skills and Abilities:

  • Experience working in a cross-functional team with multiple agency partners
  • High level of analytical ability where problems are very unusual and extremely difficult.
  • Highly developed oral and written communications skills.
  • High level of interpersonal skills to work effectively with others, motivates employees, and elicits work output.
  • Ability to organize and plan effectively.
  • Strategic thinking and execution
  • Extensive marketing experience
  • Preferred strong digital experience and CRM knowledge

Education and/or Training:

  • Bachelor's degree required 

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE .

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Refer code: 7927867. General Motors - The previous day - 2024-01-26 23:43

General Motors

Warren, MI
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