Customer Insight Analyst

Position Title: Customer Insight Analyst

Job Duties/Description:

• Identify and predict potential needs of each customer and communicate solutions in an empathetic and courteous manner.
• Work toward first call resolution on questions, quotes, and orders. This includes taking orders on the fly, organizing information, and finishing the call on the call.
• Clearly communicate feature and benefits of applicable products and services in terms the customer will understand, while taking into account regional and industry terminology.
• Effectively and creatively navigate all resources to gain the knowledge base needed to problem solve and grow.
• Negotiate pricing to secure business
• Learn and adhere to all internal procedures to promote consistent and efficient service to the customer.

Requirements:

• Effective organizational skills with minimal oversight.
• Proficient time management and task prioritization skills.
• Independent decision-making skills, initiative and accountability.
• Display a positive attitude.
• Practice and display empathy, patience, and care on every customer and co-worker interaction.
• Effective verbal and written communication skills with the ability to adapt to regional and industry terms.

Additional Info:

• Pay: $22-26/hr DOE (Building Materials Experience is a plus, not required)
• Schedule: M-F, 7:00 AM - 5:00 PM
• Location: In office 100%
• Type: Direct Hire

Benefits:

• Health, Dental & Life Insurance
• Short- & Long-Term Disability
• 401K match and profit-sharing plan
• PTO & 9 Paid Holidays each year

Perks/Company Culture:

• ESOP Contribution plan allocates up to 20% of employee's base salary to retirement annually!
• Health, Dental, Life, Vision, etc.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.