Customer Experience Specialist

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Role/Responsibilities style="color:#333333">

• Meet or exceed goals and targets that align with the company’s vision and objectives.
• Establish and maintain relationships with new and existing customers to ensure comprehensive understanding of Moody’s Analytics Pulse.
• Proactively reach out to current customers via telephone and email to retain monthly data contributions.
• Provide new customers with training sessions and resources to ensure their needs are being met and they understand how to maximize the value of the product.
• Effectively address customer inquiries and provide training/guidance on product usage and features.
• Develop and implement customer success strategies to enhance Customer Experience and retention.
• Monitor customer usage to identify trends and potential areas for improvement.
• Maintain and update an accurate log of customer interactions and contacts in the CRM system (Salesforce).
• Collaborate with data support, billing, and other client support teams to ensure customers are set up appropriately and their needs are met promptly.

Qualifications style="color:#333333">

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required.
• Ability to communicate effectively and strategically with a diverse range of customers.
• Proficiency in Excel.
• Candidate must be proactive, self-motivated, articulate, and a critical thinker.
• Excellent verbal/written communication and presentations skills.
• Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction.
• Ability to work both independently and collaboratively, with a high level of focus and attention to detail.

#LI-AS2

For US-based roles only: the anticipated hiring base salary range for this position is $67,000 to $75,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.