Customer Experience Representive

Job Title: Customer Experience Representative

PCF CONSTRUCTION GROUP

Location: Kent

Job Type: Full-time

About Us: PCF CONSTRUCTION GROUP is a leading provider of creating outdoor living spaces in the PNW. We are committed to delivering exceptional Customer Experiences and building long-lasting relationships with our clients. Our team is passionate about providing top-notch support and ensuring customer satisfaction at every touchpoint.

Job Description:This position is SATURDAY AND SUNDAY then the other 3 days are whatever 3 days you want. As a Customer Experience Representative, you will be the primary point of contact for our valued customers. You will interact with them via various communication channels, including phone, email, and chat, to address their inquiries, resolve issues, and provide product/service information. Your role will be pivotal in shaping the overall Customer Experience and maintaining a high level of customer satisfaction.

Responsibilities:

• Handle customer inquiries and provide accurate, timely, and professional responses.
• Booking appointments for our project consultants.
• Educate customers about our products/services, features, and benefits.
• Maintain customer records and update relevant information in the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer problems.
• Identify opportunities to enhance the Customer Experience and provide feedback to the management team.
• Follow company policies and procedures to ensure consistent service delivery.
• Strive to achieve individual and team performance targets and goals.

Requirements:

• High school diploma or equivalent; some college preferred.
• Previous experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Able to follow process and SOPs
• Ability to handle challenging customer situations with empathy and professionalism.
• Proficient in using CRM software and other relevant tools.
• Strong multitasking and organizational skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work in shifts, including, weekends, if required.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• 401K plan with employer matching.
• Paid time off and vacation days.
• Professional development and growth opportunities.
• Collaborative and inclusive work environment.
• Employee discounts on company products/services.
• Recognition and rewards for exceptional performance.

How to Apply: If you are passionate about delivering outstanding Customer Experiences and want to join our dedicated team, please submit your resume .

PCF is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey essential job functions and requirements. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position