Customer Experience Representative

Overview  Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR).   This position includes customer service bonuses and is located at the Charlottesville-Albemarle Airport location - 100 Bowen Loop, Charlottesville, VA 22911. Apart from religious observation, must be able to work the following schedule:   Thursday - Monday: 9am - 6pm Full Time employees are offered benefits including:Health, dental, and vision insurance Paid time off and paid holiday timeDirect deposit401k retirement investment plan with company match and profit sharingAccess to Employee Assistance ProgramDiscounts on renting vehiclesDiscounts on purchasing vehicles through Enterprise Car Sales The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMinimum of 1 year customer service or sales experience in a fast paced environmentHigh School Diploma or G.E.D. requiredMust have reliable transportation to and from workMust have a valid driver's license Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).No drug, alcohol related violations in the past 3 years.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be able to work the full time schedule:Thursday – Monday: 9am - 6pm