Customer Experience Representative

Walters Recycling & Refuse is Hiring for

Customer Experience Representative!

$19-$21 an hour

Positions Available with the Best Trash Hauler in MN!

MN best 2021, 2022 and 2023 Gold Winner

Star Tribune Reader’s Choice

Voted Best Trash and Recycling in MN three years in a row!

About us:

Walters is a leading provider of waste collection and recycling services to both the public and private sectors in the Twin Cities metropolitan area. We are a family-owned and operated business started in 1988 with a fleet of over 100 diesel and compressed natural gas (CNG) powered trucks and provide 100,000 services per week.

About the Role:

As a Customer Experience Representative, you will interact with existing and potential customers to provide an outstanding Customer Experience, and process information in response to inquiries, interests, and requests about our services. Also, as a Customer Experience Representative, you will assist in improving internal communication between and among several departments. This role reports to the Customer Experience Manager.

Responsibilities:

Answer phones and respond to customer requests about pricing, services, and questions
Sell our services to potential new customers
Accurately enter account information into our operating system
Transfer calls to appropriate staff
Identify, research, and resolve customer issues using the operating system
Follow-up on customer inquiries not immediately resolved
Research billing issues
Collect payments over phone, research misapplied payments
Recognize, document, and alert the manager of trends in customer calls
Recommend process improvements
Follow all company policies and procedures
Other projects may include billing, electronic scanning of checks or other projects within the customer service group
Act in accordance with company values
Be able to answer 60-100 call per/day
Other duties as assigned

Job Requirements:

Previous experience combining receptionist and administrative assistant duties
High School Diploma/GED
Computer savvy with ability to type 35+ wpm
Physical: Sitting, typing, listening, walking
Outgoing, exciting, fun attitude
Knowledge of customer service principles and practices
Computer literate with the ability to learn customer service software applications
Ability to use a computer in a Windows-based environment
Intermediate Microsoft Excel user skills

Physical Demands:

Work is performed in a climate-controlled company. Employees operate standard office equipment including: telephone, headset, computer, computer monitors, keyboard, mouse, and copier/scanner. Physical tasks of job include: walking, sitting, standing, and bending.

Walters offers competitive benefits packages including:

Competitive wages - Based on Experience
Health, Dental and Vision Insurance
EAP-Employee Assistance Program
HSA Employer Contributions
Company Paid: Life Insurance and Short Term Disability
Company Paid Parental Leave
Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental
Legalshield/ID Shield
401K with Employer Match
10 days Paid Time Off (PTO) and 6 days of ESST
6 Paid Holidays
Free Trash pick up within the Service area.

Walters Recycling and Refuse Inc. is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.