What You Will Do:
Responsibilities will include:
- Monitor, route, and answer incoming support calls, tickets and chats
- Interact daily with Mediaocean end users
- Apply knowledge of Medioacean applications to interpret and resolve client support issues
- Serve as a proficient Associate Analyst for our clients; delving into client and vendor processes, serving as the expert from a functional level
- Manage and monitor escalated system issues
- Grow into client-facing responsibility, including on-site client support to ensure end-users are confident and knowledgeable on our systems
- Support our applications by testing our technology and updating support collateral
- Manage administrative tasks related to supporting system applications
- Participate in independent and team lead knowledge exercises, culminating in platform certification
- Assisting and supporting system applications by testing and documenting research
- Work collaboratively with various internal teams to consult or assist in client-specific projects
- Comply with internal and external SLAs and strive to meet and exceed established support metrics
- Become a subject matter expert on Mediaocean APIs offerings and serve as the point of contact, both internally and externally, for all Connect integration inquiries
- Understand how clients consume and use Mediaocean data, and work with internal teams to anticipate and execute on our clients’ unique needs
- Ability to own integration partnerships and escalate/expedite issues, as needed
Who You Are:
- 0-2 years of administrative, support, or client service experience
- Experience in media preferred
- Experience with agency systems, media/digital accounting platforms, or related software/applications a plus
- Excellent attention to detail and demonstrated ability to troubleshoot, problem-solve and manage expectations
- Experience with, or ability to interpret product technical specifications
- Strong research and analytical skills
- Strong interpersonal and communication skills, both verbal and written
- Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
- Demonstrated ability to retain knowledge and apply learnings towards client needs
- Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
- Sense of energy, pride, and ownership in your performance
Why Mediaocean?
- Competitive total compensation, including 401(K) employer match and financial wellness seminars
- Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
- Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
- Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
- Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
- Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
- Get rewarded for demonstrating Mediaocean values
- Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
- Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
- Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
- All of these benefits/perks are effective on the date of hire
We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
If you're an existing Mediaocean employee and would like to submit a referral, click here.