AddressEurest
Salary: $83,000
- Pay Grade: 16
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
Working as the Customer Experience Manager you will be responsible for working collectively with all levels of client leadership to create experiences and promotions across the company profile.
Key Responsibilities:
Craft a culture that delights customers through their end-to-end food journey
Collect and analyze CX data to identify trends, friction points and recommend innovative service focused strategies to facilitate best-in-class programs
Share industry trends and benchmarks to help build roadmap for future programs
Leverage client communication tools, social-media and other digital tools to promote on-going value of programs to customers
Shape public opinion and increase awareness of programs and amenities
The face of food service; acts as the above -the-unit point of contact for inquiries or issues and manages service recovery
Preferred Qualifications:
Minimum of 5 years of marketing experience
Experience in high volume and custom VIP events
Excellent communication skills, both verbal and written
Ability to present to large groups
Knowledge of merchandising and promotions in a corporate setting
Proficient computer skills and knowledge of MS Office including Word, Excel, PowerPoint, Outlook
Bachelor’s Degree in Marketing is preferred
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Eurest are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
