Customer Experience Lead

Job Overview:
We are seeking a highly skilled and motivated User Experience Manager to join our team. As the User Experience Manager, you will be responsible for ensuring that our products and services meet the needs and expectations of our users. You will work closely with cross-functional teams to design and implement user-centered experiences that drive customer satisfaction and business success.

Responsibilities:
- Communicate with stakeholders to understand user requirements and business goals
- Lead and manage user experience projects from concept to completion
- Conduct user research, usability testing, and analysis to inform design decisions
- Collaborate with designers, developers, and product managers to create intuitive and engaging user interfaces
- Develop wireframes, prototypes, and design specifications to guide the development process
- Monitor and analyze user feedback and behavior to identify areas for improvement
- Stay up-to-date with industry trends and best practices in user experience design

Skills:
- Excellent communication skills, both written and verbal
- Strong project management abilities to effectively lead cross-functional teams
- Exceptional customer service mindset with a focus on delivering high-quality experiences
- Fluency in English; proficiency in Spanish is a plus
- Ability to negotiate and influence stakeholders to achieve desired outcomes
- Multilingual capabilities are highly desirable
- Leadership skills to guide and inspire team members
- Analytical mindset with the ability to gather and interpret data for informed decision-making
- Proven ability to manage multiple projects simultaneously

If you are passionate about creating exceptional user experiences, possess strong leadership skills, and have a keen eye for detail, we would love to hear from you. Join our team as a User Experience Manager and contribute to shaping innovative products that delight our customers.

Note: All positions at our company are paid, including internship positions.

Job Type: Full-time

Pay: $18.75 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person