Customer Experience Associate

CUSTOMER EXPERIENCE REPRESENTATIVE AT NOURISH AND BLOOM MARKET

Fayetteville, Georgia

We are looking for a Retail Customer Experience Representative to provide excellent customer service and grow our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Nourish + Bloom Market is located at Trilith, across from the nation’s second- largest purpose-built movie studio, and home to many Marvel productions, this
235-acre planned community is 20 miles south of the airport located in
Fayetteville, Georgia. To boost the community’s ecofriendly appeal, the entire area is geothermal-powered.

Responsibilities

• Greet and direct customers
• Increase customer satisfaction and loyalty
• Provide accurate information (e.g. product features, pricing and after- sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales team to provide excellent customer service (especially during peak times)
• Stay informed and educated about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• Proven work experience in Retail Sales or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts

At Nourish + Bloom Market, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Nourish + Bloom Market believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people.

Work Remotely

• No

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person