Customer Experience Agent

B Safe, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for a Customer Experience Agent in our Oreland, Pennsylvania location. This position offers a competitive pay range of $21.00 - $24.00 an hour based on experience. Apply today!

Position Summary:

Our Customer Experience Department in Oreland is a team of dedicated professionals focused on providing exceptional service. Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations. We know that the experience our team provides is one of the top reasons why customers choose us.

Duties & Responsibilities:

• Professionally administers all inbound/outbound calls to provide the industry's best Customer Experience
• Address customer billing, questions regarding service visits, and general inquiries
• Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more
• Schedules service appointments and alarm inspections
• Assist technicians by adjusting appointments and rescheduling when necessary
• Perform basic data entry within monitoring and accounting software
• Provide feedback to management regarding customer service breakdowns or concern
• Performs other duties as assigned

Education & Required Skills:

• High School Diploma/GED
• Excellent customer service skills
• 1+ years' experience in customer service setting required
• Aptitude for problem-solving, ability to determine solutions for customers
• Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers
• Maintains a good working environment with all employees, vendors, and customers
• Must read and speak English

ofessionalism