Customer Enrollment Representative

Star Iterations is committed to helping underserved communities stay connected through the impactful outreach initiatives we implement across Los Angeles. We work together to deliver the most effective and compassionate customer service possible. We put a focus on assisting customers in underprivileged communities in receiving communication tools to stay connected and provide a sense of security. We are searching for a Entry Level Customer Enrollment Representative to serve as the trusted advisor for our LA community members.

Our Entry Level Customer Enrollment Representative team does a remarkable job at coordinating community outreach events that make a lasting impact. Our team's focus is to unify our community members and increase the awareness of our program initiatives. To tackle such massive goals, we are searching for an enthusiastic, energetic, and community-driven Entry Level Customer Enrollment Representative to join our remarkable team. Our main priority is to engage with community members in a way that makes them feel heard and valued. Join our team to help us improve the growth and effectiveness of our program and increase customer satisfaction one community member at a time.

Entry Level Customer Enrollment Representative Responsibilities:

• Develop strategies and campaign plans to engage with customers across the area and assist in enrolling customers in the government assistant program by verifying eligibility based on client criteria
• Provide outreach and education customers through presentations, events, and other outreach strategies
• Track and record outreach activities and participation data to accurately depict customer satisfaction and measure the effectiveness of the team's efforts
• Assist in exceeding and achieving program goals by providing at best customer service during the enrollment process
• Communicate daily program progress to Management
• Participate in community outreach training/meetings as assigned to learn the qualifications and compliance needed for the program

Entry Level Customer Enrollment Representative Requirements:

• 0-3 years experience in Customer enrollment, events, customer service, sales, or public relations preferred
• Strong communication skills, problem-solving skills, and the ability to be empathetic
• Ability to work both independently and as part of a team in a fast-paced environment
• Excellent organizations skills to prioritize and track multiple objectives at once
• Highly motivated, focused, and target driven
• Demonstrates strong work ethics and professional integrity

Job Type: Full-time

Pay: $45,000.00 - $54,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: In person