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SalaryWho We Are:
Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.
Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.
Why Work At Toyota:
Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you’ll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you’ll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard. You’ll hear about an accessible leadership team who listens to Associate concerns and values open communication., You’ll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.
Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!
What You’ll Get:
Competitive compensation, a company-wide bonus program, market leading benefit package, and joining one of the world’s most admired brands are all part of TICF’s employment value proposition.
- Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
- A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF’s Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
- Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid yearend shutdown period for most departments. Plus, the ability to rollover unused time.
- Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education – TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
- Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
- The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD&D protects you when the unexpected occurs.
- Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
- A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
- Community Involvement. Eight hours of paid time to volunteer at one of TICF’s community partners.
About The Job:
The Customer Data Specialist plays a pivotal role in supporting a Customer First vision across customer facing departments. It is imperative that TICF maintain accurate data in its system of record including clean CUSTOMER DATA and holds valid lienholder and/or registered owner status to secure assets in case of default. Incorrect customer information such as billing addresses or borrower names and unsecured assets can lead to poor customer experience as well as past due payments and charge offs. Inaccurate address locations can lead to incorrectly charging customers for sales and property tax. Obtaining and maintaining accurate CUSTOMER DATA allows us to deliver excellent customer service so we can maintain and grow our loyal customer base.
In this role, you will serve as a positive role model, tackling new challenges with a solution-oriented mindset while maintaining proactive communication with peers, leaders, and contacts across departments. As a primary point of contact for OEMs, dealers, customers, and state jurisdictions, including Secretaries of State for sales tax purposes, you will represent TICF in a professional manner, demonstrating expert knowledge of internal policies and procedures, data stewardship, contract funding processes, and the ability to conduct thorough research when needed.
What You’ll Do:
- Lead a team to achieve Master Data Management objectives within designated functional areas, emphasizing the critical nature of managing CUSTOMER DATA accurately.
- Ensure precise processing of account change requests that impact on the entire customer portfolio, with a keen focus on detail and accuracy to facilitate prompt customer payments.
- Regularly plan and apportion the work of Master Data Management team, including making recommendations for hiring, firing, or other matters relating to the status of the team.
- Perform rigorous quality assurance checks for offshore team processes, offering constructive feedback to improve performance.
- Complete most complex Master Data Management Develop and demonstrate expertise in each Master Data Management functional area to support associates and take ownership of escalated issues.
- Responsible for building strong collaborative partnerships with TICF departments, dealers, and Regional Sales Managers, serving as the primary liaison to ensure optimal customer service delivery.
- Identify process improvement opportunities and actively lead projects related to CUSTOMER DATA collection, cleanup, stewardship, and quality management.
Qualifications You’ll Need:
Must Have:
- Ability to develop and lead a work group, particularly in a fast paced and changing environment.
- Demonstrated strong analytical skills, including the ability to interpret complex data and make strategic decisions.
- Experience in managing complex and large customer accounts, showcasing proficiency in data analytics.
- Effective communication and interpersonal skills, including active listening, adaptability, and the ability to provide constructive feedback.
- Ability to collaborate effectively with stakeholders at all levels.
- Meticulous attention to detail, strong follow-up skills, and sense of ownership
- Proven analytical, organizational, and problem-solving skills.
- Ability to learn quickly.
- Skilled facilitator who inspires, motivates, and sets high but reachable standards, instilling enthusiasm, and determination in their trainees.
- Skilled in both effective complaint resolution and confidently taking ownership of complex and escalated customer service situations.
- Ability to work independently under pressure to meet both internal and external deadlines.
- Data Analytics/Stewardship Experience
Great to Have:
- A./B.S. degree preferred. An equivalent combination of education/experience will be considered.
- In-depth knowledge of SAP CRM, ERP.
Our Core Performance Competencies
- Customer First
- One TICF
- Mindset of Continuous Improvement
- Demonstrate Inclusive Behaviors
- Learn, Grow, Develop
Learn more about Toyota Industries Commercial Finance at:
- Our website: toyotacf.com
- LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn
Toyota Industries Commercial Finance is an equal opportunity employer.
