Address
Form of work
SalaryWatchCheck is revolutionizing the ownership experience for liquid collectibles. By bringing together industry leaders from both the luxury goods and technology spaces, WatchCheck provides a suite of services for high-end and vintage watch owners through a luxury software experience. With tens of billions of dollars of watches changing hands every year, WatchCheck is on a mission to overhaul the way collectors manage the possessions they hold dearest. We will be launching publicly this spring, please apply to learn more!
The Role and Responsibilities
- Act as the primary point of contact for all customer communications, directly interacting with our customers address their needs, questions and issues
- Interact directly with physical services team to address customer needs
- Collaborate with our Head of Operations to enhance our customer experience and build our Concierge offering
- Coordinate our digitally offered services
- Develop relationships with our customers to improve retention
- Act as the voice of the customer and their needs in all internal meetings, sharing learnings and experiences with the rest of the team to further our business goals
- Embody our customer success and service approach as outlined in our Customer Success Playbook
Desired Background
- 2 - 4 years of experience in customer facing role, preferably in customer success or customer service
- Superior communication skills
- Friendly, high empathy and solutions oriented attitude towards helping others
- Experience working in a cross functional, coordination-heavy role
- Comfortable with providing feedback and ideas for improvement of the company
- Self starter comfortable with a startup environment where they will have high ownership and responsibility
- Nice to have: knowledge of watches and the watch industry and willingness to learn more
Benefits
- Compensation: $60,000 - $75,000
- Gold level medical, dental and vision insurance 100% paid for by the company for you and 80% paid for by the company for dependents
- Unlimited PTO
- Company Equity
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote
