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Form of workJoin Electrolux Professional Group as:
Technical Support Specialist
Louisville, KY, United States
ABOUT THE JOB
This role is responsible for supporting Electrolux Professional customers, both internal and external, for all Electrolux Professional product lines and brands. Ensuring a positive experience through knowledgeable Technical Support along with identifying service sales opportunities are key to this position.
ABOUT YOUR TASKS
- Provide Technical Support to customers
- Clear concise documentation of interactions in Global Warranty system
- Monitor shared email boxes and handle requests in a timely manner
- Identify, communicate, and follow up on post-sales revenue opportunities
- Interact with Sales, Customer Service, Reps, Dealers, Customers, and Authorized Service Agents to ensure complete and timely resolution of concerns
- Triage calls/emails to ensure most effective resolution
- Ownership of key accounts as assigned
- Adhering to all company policies and procedures
- Maintaining excellent communications with all stakeholders
- Maintaining the company's reputation through the exercise of sound, ethical business practices
- Other duties as assigned by manager
ABOUT YOU
- 2+ years' experience in either remote Technical Support or field service support preferred
- Experience with restaurant equipment service strongly preferred
- Proficiency with Microsoft Office
- Refrigeration and/or electrical knowledge is preferred
- Ability to read and interpret documents such as exploded parts diagrams, schematics, wiring, and plumbing diagrams.
- Excellent written communication skills
- Ability to speak effectively with customers and company employees
- Ability to solve practical problems in dynamic situations
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Strong organizational skills with attention to detail
ABOUT OUR BENEFITS
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplace that includes remote and in-office roles
- Room to express your potential, develop, and strengthen your compentences
- Continuous learning opportunities
- Diversified, multi-cultural environment
The company has four Guiding Principles to guide the behaviors and culture, that will allow us to deliver on our strategy:
- Be Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Build Trust - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Be Bold - You take action to deliver better outcomes. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Act Sustainably - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
About the Electrolux Professional Group
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are manufactured in 12 plants in seven countries and sold in over 110 countries. In 2022, the Electrolux Professional Group had global sales of SEK 11bn and approximately 4,000 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
