Customer Care Specialist

Appy Medical is a young and rapidly growing mail-order distributor of Durable Medical Equipment dedicated to serving our customers in an exceptional manner, with a focus on transparency, personalized care, education, high-quality service, advocacy and convenience. We are seeking a highly motivated and driven Customer Care Specialist to join our growing team. This is a full-time remote position.

The Customer Care Specialist is the main point of contact for new and existing customers throughout the sales process to obtain products and services. This position will also work cross-functionally with the sales and billing teams.

DUTIES AND RESPONSIBILITIES:

• Guide new and existing customers through the sales and healthcare reimbursement process.
• Develop and maintain superior knowledge of products and devices sold to customers.
• Educate patients on products and devices.
• Contact physicians and clinicians to collect medical documentation to identify medical necessity requirements.
• Investigate insurance benefits to understand customer cost.
• Identifies provider restrictions, co-pays, deductibles and other patients cost share responsibilities and communicate outcomes.
• Secure documents requirements for prior authorization; seeks authorizations when warranted.
• Update and maintain database platforms for sales order processing and claim submission preparation.
• Prepare insurance claims for submission to healthcare reimbursement providers.
• Work cross-functionally with members of the sales team to secure orders from patients.
• Contribute towards the achievement of the company’s strategic and operational objectives.
• All other duties and responsibilities that may be assigned.

SKILLS AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma required, Bachelor’s degree is preferred, but relevant work experience will be considered as a replacement for a Bachelor’s degree.
• Minimum 3 years of related experience
• Adaptable to changing priorities
• Detail-oriented
• Proficient in CRM software, Microsoft Office Suite, and other relevant technologies.
• Flexible attitude and open to learning new systems
• Must be able to speak, write, and read English fluently
• Able to communicate clearly and effectively both orally and in writing
• Must have strong organizational skills and ability to handle multiple tasks at a time
• Positive attitude
• Attention to detail
• Pre-employment background check

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Do you have experience working with Brightree? If so, how many years?

Work Location: Remote