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Form of workOn behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. This position is open to Veterans, Transitioning Military, National Guard Members, Military Spouses and Caregivers of War Wounded. To be considered, please click the submit button and follow the instructions.
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as a Claims Customer Care Specialist and be part of our dynamic team You'll leverage innovative tools and technology in a collaborative team environment to service our customers.
In this role, you will:
Explain the claim process to customers
Make and maintain a connection with the customer by understanding their needs and meeting their expectations
Serve customers with empathy and compassion
Provide information to customers on claim status and answers inquiries on existing claims
Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Process claims payments
Schedule auto and/or property inspections
Assist with rental car as needed
Receive, screen and route incoming telephone calls and other electronic correspondence
Clearly and accurately document all actions taken into the claim at every touchpoint
Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity
When will I work?
To deliver on our "Good Hands Promise" we are available to our customers 24 hours a day, 7 days a week. We ask that you are flexible to work within the hours of operation to include weekends and holidays
For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Following your 8-10 week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role.
Shift Differential: Employees working 2nd shift have the opportunity to increase their earnings by 10% through shift differential.
