Customer Care Representative

at TEKsystems in Liberty Lake, Washington, United States

Description:

- Assists customers with new and existing claims

- Promotes participation of our client's preferred provider programs and services when applicable

- Provides telephone coverage in accordance with position description

- Adheres to the standards put forth in call strength audit guidelines

- Actively works to increase product knowledge - utilizes KM and resources from the SCO Intranet pages

- Meets performance and dependability expectations as outlined by management

- Contributes to a positive and respectful environment that fuels engagement

- May be called upon to handle additional duties as required

Skills & Qualifications:

- Secure and maintain state and non-resident licenses

- Regular evening, weekend and holiday coverage as dictated by business needs

- Excellent written and verbal communication skills

- Proficiency in Microsoft Outlook and Word

- Complete ongoing job-related training as assigned through ATLAS or otherwise

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.