601 - Telecounselor Treatment Plan Clinician

Job Description
Job Summary:
Telecounselors provide individual counseling services via a HIPAA-compliant, synchronous video platform to patients being served by New Season's clinics across the United States. Telecounselors work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors, and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being. All telecounselors are responsible for the completion of all patient, program, and state-related clinical documentation. Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.
Essential Functions:

• Perform individual Treatment Plans with assigned patients via synchronous video communication.
• Educates patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintains a performance standard of 65% of hours worked spent in direct one on one patient contact each month.
• Completes patient telecounseling screening, psychosocial, DAP notes, individualized Treatment Plan, reassessments and all other program-related documentation within the required time frames.
• Work to support Level-2 clinic counselors with conducting, completing, and implementing Treatment Plans and Treatment Plan Reviews in accordance with Alabama state regulations.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Documents patient progress and completes organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely corrections to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect, and exploitation as required.
• Reports patient grievances as required.
• Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always acts in the best interests of the program and company; honors supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region, or corporate leadership.