Customer Care Manager

101 Mobility is looking for a customer service professional who is energetic, customer-focused, and well organized to help with the day-to-day operations of a busy office. The position requires a focus on efficiency, time management, and coordinating schedules.

The ideal candidate will be responsible for:

• Booking inbound appointments for service, installation, and sales consultations
• Finding solutions for our customers as needs arise and coordinating resources effectively and in a timely manner
• Outbound calls to coordinate the scheduling of appointments with contractors, customers, sales consultants, service, and installation personnel
• Process invoices and payments
• Assist with tracking and ordering inventory
• Run reports essential to business operations
• Maintain confidential office files
• Other duties as assigned

Qualifications:

• Candidates must be able to successfully pass a background and drug screening.
• Demonstrate an aptitude for problem-solving; ability to determine solutions for customers
• Must be results-orientated and able to work both independently and within a team environment
• Must possess excellent verbal and written communication skills
• Proficiency in using Microsoft Office Suite applications
• Detail-oriented and have excellent organizational skills
• Manage multiple priorities seamlessly
• Stellar time management skills
• Proven background in customer service
• Possess sales ability to close consultation appointments
• Social media experience a plus

Benefits:

This position will include paid vacation and PTO which begins to accumulate during the first, full month of employment. Major medical, dental, and vision coverage are available after a 30-day probationary period. Employees can participate in the company-matched 401k program after a six-month waiting period.

To learn more about 101 Mobility visit our website at 101mobility.com

101 Mobility, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Mentor, OH 44060: Relocate before starting work (Required)

Work Location: In person