Warranty Customer Care Manager

Job Summary

As a Warranty Customer Care Manager, you will place the customer's satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer's new homes as they finish up their 1 year warranty period. 

You will thrive in this role if you: 

• Enjoy working with customers and providing excellent customer service, even when that isn't giving them everything they may ask for.
• Possess a process-oriented approach to troubleshooting. 
• Seek out the root causes of issues to develop the most efficient and appropriate solutions.  
• Leverage team collaboration to complete tasks. 
• Possess excellent written and oral communication skills. 
• Possess initiative, drive and the ability to lead others. 
• Appreciate the value of organization and documentation.
• Have previous experience in residential construction.

These skills will be used to: 

• Manage residential construction warranty service requests. 
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty. 
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance and Trade Partner performance. 

Preferred Qualifications:

• 3+ years experience in residential construction

The Value of a career with Fischer Homes 

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 30,000 homes and employs over 550 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 29th largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.