Customer Care Coordinator

Job Description

Position: Customer Care Coordinator

Major objective or Outcome to be accomplished by this person:

· To ensure that all Customer Care/warranty repair requests are received, distributed, and properly maintained/recorded

The most frequent and most essential work activities of this person:

· Receive and dispatch incoming Customer Care / warranty repair request

· Manage Customer Care follow up program

· Provide perspective feedback and direction to field managers

· Receive and execute all mechanical calls

· Contact homeowners to check availability and troubleshoot service calls

· Contact homeowners to verify service calls are complete

· Handle service calls with appropriate vendors. Follow up and verify complete

· Send out updated copies of the “Letter Report” to CM/PM on Wed

· Prepare “Walk Books” for communities Monthly

· Daily mail distribution

· All other duties as assigned

Technical Skills Required of this person:

· Must be able to use all standard office equipment

· Knowledgeable on all Microsoft Office Suites

· Excellent communication skills

· Ability to thrive in high stress environment

· Excellent communication skills

· Ability to thrive in high stress environment

· Excellent time management skills

· Excellent organizational skills and prioritizing

· Follow up on service calls daily

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person