Customer Care Coordinator

Are you highly social and energetic? Have you been told you have patience and are a team player? We are looking for a Customer Service Clerk. The clerk will work the front end and gift area of our pharmacy. This clerk would be expected to lift up to 30lbs. and must be able to stand for 6-8 hours a day. No certification is necessary.

Responsibilities of the Customer Care Coordinator include the following:

• Represent the company in a professional and courteous manner in all interactions with patients.
• Route patient referrals to the appropriate department or individual(s) in the company.
• Communicate patient information necessary to schedule home medical equipment services.
• Determine correct resolution to patient complaints; take corrective action, and monitor results.
• Establish and maintain patient records.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and patients for all products and services delivered; maintain accurate billing records.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in company committees when requested.
• Participate in in-service education programs provided by the company.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Perform other duties as assigned by supervisor.

Minimum Qualifications

• Organizational skills sufficient to maintain consistently accurate records.
• Experience in Customer Service.
• Ability to evaluate options and to make efficient decisions.
• Organizational skills sufficient to maintain consistently accurate records.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand, walk, and sit, as well as talk and hear.
• The employee is required to use hands to operate vehicles and office equipment.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.