Customer Care Associate/Part Time-Weekends/Day Shift

Please do not apply to this position if you have a current daytime job-- as you will need to train for 2 weeks during the day Monday-Friday and work the daytime shift until your position starts on Memorial Day.

• Weekend/Daytime Shift: 22 hours per week,
• Work Schedule is: 9am-3pm, Thursday, Friday, Saturday, Sunday, -- with a ½ hr break daily

American Pool is seeking local Seasonal, Part Time, Nights & WeekendCustomer Care Associates to join our team in our modern Owings Mills, Maryland Headquarters.

• Are you in or nearby the Owings Mills, Reisterstown, Randallstown area?

GREAT! We would love to meet you!

Shift:

• Weekend/Daytime Shift: 22 hours per week,
• Work Schedule is: 9am-3pm, Thursday, Friday, Saturday, Sunday, -- with a ½ hr break daily
• Days off: Monday, Tues, Wednesday once schedule commences
• Must be able to train for 2 weeks during daytime hours, Mon-Fri, No exceptions
• This Seasonal position ends September 2nd 2024

Required Skills/Must Haves:

• Exceptional phone voice, cheerful, professional, empathetic
• Excellent work ethic, punctuality and attendance
• Must have your own daily reliable transportation
• Excellent active listening skills on the phone
• Professional telephone etiquette and excellent spelling skills
• Able to quickly write down all caller information accurately with phones numbers, occasional unusual words or names and transcribe that into a messaging system?
• Computer Literacy, comprehension and pick up programs quickly
• Ability to stay calm under pressure and not take things personally
• Ability to deal with a wide range of personalities and situations
• Ability to work efficiently and independently
• Must be able to work well with others in a fast paced, high volume Customer Care Department atmosphere

Primary Duties:

• Answering incoming telephone calls for 16 lines through a computer based program, then either soft transferring the Customer to the appropriate personnel or entering a message into our messaging system.
• Enter data into messaging system with accuracy and in a timely fashion. Must be excellent with spelling unusual names or words and taking down correct names and phone numbers.

This job is ideal for someone who is:

Dependable-more reliable than spontaneous, mature, motivated to get to work daily, friendly, cheerful, enthusiastic. Someone that has the ability to pitch in outside of their schedule for staff outages and doesn’t get frazzled easily and adaptable/flexible.

Education: High School Diploma, Some College

Compensation: $ 16- $ 17

Pre-employment training is paid at the current minimum wage rate of $ 15.00

Compensation is a bi-weekly pay cycle via direct deposit or pay card.

About Us:

The Owings Mills Headquarters Customer Care team supports 16 offices with respect to being our Customer’s first impression of American Pool. The responsibility of the Customer Care Department is to make the interaction on the phone as pleasant and as smooth as possible for our Customers, helping to generate good will and in turn encourage loyalty and repeat business.

America’s leader in Pool Construction, Maintenance, Repair and Renovation, Lifeguarding and Recreational Facility Management. That may sound like a lofty claim, but after 25 years of quality and excellence in the commercial and residential pool industry, we’ve proven it with every pool we’ve constructed, repaired, serviced, maintained and staffed with lifeguards. We truly are a partner to our clients, offering the complete range of service offerings to the apartments, home owner communities, country club, golf club and swim clubs, private home owners, hotels and motels and federal, state and local governments. As an organization, we have partnerships in place with the Environmental Protection Agency (EPA) and the Maryland Green Registry to show our commitment to reducing our client’s environmental footprint. We are also active investors/buyers in existing commercial swimming pool companies that want to join our growing organization. Contact us for more information. Servicing: Arizona (AZ), California (CA), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Maryland (MD), Massachusetts (MA), Nevada (NV), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), South Carolina (SC), Tennessee, (TN), Texas (TX), Virginia (VA) and 2 Canada locations: Toronto and Ottawa

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Types: Part-time, Temporary, Seasonal

Pay: $16.00 - $17.00 per hour

Expected hours: 22 per week

Benefits:

• On-the-job training

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person