Customer Care Associate/Part Time- Week Nights/Monday -Friday

Please do not apply to this position if you have a current daytime job-- as you will need to train and then work during the day Monday- Friday until Memorial Day when your actual shift starts.

• Nights/Monday- Friday, Flexible -16.50 - 27.50 hours per week, with 1/2 hr break
• Work 3pm-9pm, Monday, Tuesday, Wednesday, Thursday, Friday- with a ½ hr break daily

American Pool is seeking local Seasonal, Part Time, Nights/Monday- Friday Customer Care Associates to join our team in our modern Owings Mills, Maryland Headquarters.

Are you in or nearby the Owings Mills, Reisterstown area? GREAT! We would love to meet you!

Shift:

⦁ Nights/Monday- Friday, Flexible -16.50 - 27.50 hours per week, with ½ hr break

⦁ Work 3pm-9pm, Monday, Tuesday, Wednesday, Thursday, Friday- with a ½ hr break daily

⦁ Must be able to train during daytime hours, Mon-Fri, No exceptions

⦁ This Seasonal position ends September 2nd, 2024

This job is ideal for someone who is:

Dependable-more reliable than spontaneous, mature, motivated to get to work daily, friendly, cheerful, enthusiastic. Someone that has the ability to pitch in outside of their schedule for staff outages and doesn’t get frazzled easily and adaptable/flexible.

Primary Duties:

Answering incoming telephone calls for 16 lines through a computer based program, then either soft transferring the Customer to the appropriate personnel or entering a message into our messaging system.

Enter data into messaging system with accuracy and in a timely fashion. Must be excellent with spelling unusual names or words and taking down correct names and phone numbers.

Required Skills/Must Haves:

⦁ Exceptional phone voice, cheerful, professional, empathetic

⦁ Excellent work ethic, punctuality and attendance

⦁ Must have your own daily reliable transportation

⦁ Excellent active listening skills on the phone

⦁ Professional telephone etiquette and excellent spelling skills

⦁ Able to quickly write down all caller information accurately with phones numbers, occasional unusual words or names and transcribe that into a messaging system?

⦁ Computer Literacy, comprehension and pick up programs quickly

⦁ Ability to stay calm under pressureand not take things personally

⦁ Ability to deal with a wide range of personalities and situations

⦁ Ability to work efficiently and independently

⦁ Must be able to work well with others in a fast paced, high volume Customer Care Department atmosphere

Job Types: Part-time, Temporary, Seasonal

Pay: $16.00 - $17.00 per hour

Expected hours: 16.50 – 27.50 per week

Experience level:

• 1 year
• Under 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person