Customer Care Associate - 11548

Our client a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Elkridge, MD  distribution center.  This candidate will be responsible for learning and understanding the goals/objectives of the company/department.  This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

Duties and Responsibilities

·         Answer all questions, calls and emails in a timely manner.

·         Demonstrates the skills and product knowledge required to perform job functions.

·         Ability to navigate AS400.

·         Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.

·         Support Customer Care Operations from our dealers and team members.

·         Order Entry on a daily basis.

·         Check order status/electronic orders.

·         Provide product information and pricing.

·         Process credits, return authorizations and factory charge backs.

·         Submit changes or cancellations on orders.

·         Track shipments.

·         Initiate freight claims.

·         Truck building.

·         Schedule factory drops.

·         Update customer experience center with relevant inquiries.

·         Assists customers in showroom as needed.

·         Participates in Literature Room inventory/order literature.

·         Reviews appropriate daily reports.

·         Document filing.

·         Monitor stock levels.

·         Follow and adhere to department/company guidelines

·         Maintain the Showroom to the highest degree by updating product displays, preparing for company events, food service, etc.

·         Track inventory, budgets, catering supplies, etc. to ensure the Showroom is prepared for all activities.

·         Be the sole point of contact for all Showroom related inquiries.

·         Provide issue resolution to customers and ensure key information is documented in our customer and ordering system.

·         Communicate with dealers, vendors, distribution centers, and designers using positive and professional email etiquette and phone skills.

Requirements

·         Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently

·         Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly

·         Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals