Customer Care Associate

BROADBAND DIVISION
Lynn Electronics, the Building Technology division of NSI Industries, has been an industry leader and a premier workplace for over 55 years.  We are dedicated to quality and the customer experience.  This is your opportunity to join a growing, dynamic team as a key contributor at our division headquarter facility located in North Wales, PA.   

We are actively recruiting an energetic, organized, and detail-oriented Customer Care Associates to join our growing team in our Springboro, OH office.  As Customer Care Associate, you will be responsible for providing professional support to members of the Sales Team.   This includes order processing, customer interaction, order management and other duties that ensure the timely and accurate processing of orders and a world class experience for our customers.  Please note, this is an onsite role.  

Responsibilities will include:

• Provide accurate and timely support and communication to the remote sales team, members of the inside sales team, and/or customers
• Data entry of purchase orders and processing all appropriate paperwork for production and shipping
• Answer and respond to incoming phone calls and e-mails from customers; provide requested information, answer questions, research issues, respond to concerns, etc.
• Monitor scheduled shipping dates to ensure timely delivery and expedite, as needed. 
• Assist in the RMA process where needed. 
• Assist with additional duties and projects as needed

The ideal candidate will have at least 2-4+ years’ experience in a similar customer support / customer service or business support role.  Knowledge of Salesforce or similar customer management system a plus, but not required.  Candidates should have good technical aptitude with the ability and desire to learn new programs. 

The successful candidate will have experience working cross-departmentally and will have excellent communication skills.  Must be customer focused and solution driven.  You should have a professional demeanor, able to interact effectively with all levels, internally and externally.  You must be reliable and dependable as this is an extremely important support position. 
 

Required Skills:

• Proficient in Microsoft Office Suite (Outlook, Work, Excel)
• Must be a self-starter, resourceful, creative, analytical, and detail-oriented
• Have a positive, can-do attitude
• Proactive problem solver able to anticipate needs and act accordingly
   

The company is offering an excellent benefits package, paid time off, paid holidays, and so much more!  Please apply or forward your resume ASAP for immediate consideration.  We look forward to connecting with you!

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NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

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