Customer Advocate Project Manager

Position Overview

Navistar has an exciting opportunity for a Customer Advocate Project Manager to join our team!

This cross functional role has the opportunity to work closely with business units across the organization that support Navistar's Truck and Bus production and delivery goals. This role will work collaboratively with Sales, Finance , Engineering, Purchasing, Production Planning, and our CRC (Customer Responsiveness Center) teams to ensure that our trucks and busses are built and delivered on time. The candidate will be be able to apply established standards, resolve a wide range of complex problems of diverse scope, including problems where a precedent may not exist, while selecting methods and techniques for obtaining solutions.

Responsibilities

• Monitor and manage key supply constraints that affect Navistar's truck and Bus production goals by leading coordination. efforts with the Command Center on production and/ or customer impacts.
• Ensure that supply risks are communicated effectively to senior management.
• Participate and support in meetings where known supply risks have been identified. Track and manage projects. Update supply risk workbooks.
• Support OTD's goal of a firm 90-day production stability objective.
• Partner with engineering and purchasing on finding suitable replacement options/solutions to mitigate supply risks.
• Work with CRC (Customer Response Center) to provide truck/bus builds at risk to offer alternative solutions.
• Communicate and work with the Sales to provide guidance and advance notification of supply issues.
• Identify areas of opportunity for process improvement initiatives. Develop best practices.
• Improve usage of analytic tools, (Power BI Dashboard enhancements) to support Navistar's production plans of S13 Engine and E-Vehicle launches

Minimum Requirements

• Bachelor's degree
• At least 5 years of project/program management experience

OR

• Master's degree

• At least 3 years of project/program management experience

OR

• At least 7 years of project/program management experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Able to develop and maintain relationships with stakeholders
• Possess strong organizational and time management skills
• Able to work independently
• Possess strong analytical skills
• Strong in Excel and able to work with complex spreadsheets
• Commercial vehicle technical experience a plus
• Must be able to get results through influence. Strong leadership and communication skills
• Experienced with Power BI

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com to discover more about our organization

 

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

 

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Employment Type: FULL_TIME