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Form of workJob Title: Customer Account Specialist I
Job Location: Norfolk, VA 23509 (Onsite)
Local candidates only
Job Duration: 12 Months
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take "lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
Top 3 Required Skills
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
• What soft skill requirements do you have (team fit and personality requirements)?
o Must have STRONG interpersonal communication skills with customers, supervisors, peers.
• Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
• High Level Project Overview:
o Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
• Preferred Years of Experience:
o Minimum 2+ years of experience in a inbound call center environment
o It would be a plus to also have experience with utilities
• Education:
o HS/GED Required
o Associate degree prefer, not required
Job Location: Norfolk, VA 23509 (Onsite)
Local candidates only
Job Duration: 12 Months
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take "lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
Top 3 Required Skills
1) Must have customer-facing experience (in person or phone): 2 years or more
2) Must have strong computer skills (Microsoft office, video conferencing, etc.)
3) Must be able to multi-task between activities and screens during customer interactions.
4) Experience working with the public where the customer experience is the main focus.
• What soft skill requirements do you have (team fit and personality requirements)?
o Must have STRONG interpersonal communication skills with customers, supervisors, peers.
• Nice to Have Skills:
o Bi-lingual is wonderful, but not required.
• High Level Project Overview:
o Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers. client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
• Preferred Years of Experience:
o Minimum 2+ years of experience in a inbound call center environment
o It would be a plus to also have experience with utilities
• Education:
o HS/GED Required
o Associate degree prefer, not required
