Customer Account Specialist

See below for important information regarding this job.Qualifications: To qualify for a Customer Account Specialist, your resume and supporting documentation must support:
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Experience with audit readiness requirements, customer interaction, and pricing nuances at all points of sale.
• Requires substantial knowledge of, and skill and ability to apply and adapt analytical and evaluative methods in performing customer support studies.
• Knowledge of marketing principles and demand planning techniques, as well as of supplier capabilities, is needed in order to support the analysis of customer requirements.
• Knowledge of the major programs, issues, operations, and processes associated with all Customer Operations functional responsibilities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education:

Substitution of education may not be used in lieu of specialized experience for this grade level.

Employment Type: FULL_TIME