Customer Account Specialist

We are global, we are impacting the lives of millions every day, we are making a difference! 

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.  

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com. 

Amcor Flexibles North America (AFNA), a division of Amcor, operates across 35 plants and employs 9,000 colleagues within North America with headquarters in Chicago, IL and Oshkosh, WI. AFNA makes flexible packaging solutions for food and beverage, healthcare, and home and personal care applications.

Job Description

This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the “Face of Amcor”. Representative Level I: This is the first of three levels of Representatives within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support and supervision from Customer Service Representatives II and III and their leader to handle issues that may arise out of the daily responsibilities of the role.

WHAT YOU GET TO DO

• Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
• Enter accurate sales orders and releases. Manage and process outside warehousing shipments of inventory.
• Manage basic Minimum and Maximum inventory programs. Understand basic principles of Vendor Managed Inventory programs.
• Enter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Service Representatives owned non-conformances.
• Follow standard process to manage aged inventory.
• Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
• Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization. Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Identify and communicate individual Continuous Improvement opportunities.
• Build customer loyalty through positive customer engagement and service excellence.
• Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
• Engage in basic conversations with customer regarding inventory and order status; asks for assistance from Sales or fellow Customer Service Representatives.
• Managing sub-contracting business with guidance.
• Have a basic understanding that Amcor exports products to our customers.
• Understand basic consignment inventory management.

WHAT WE VALUE

• Champion a culture of quality
• Strong communication skills utilized in both internal and external relationships with a customer focus
• Self-drive and initiative to seek out continuous improvement opportunities
• Strong attention to detail and time management to best prioritize workload
• Results Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Analysis

WHAT WE WANT FROM YOU

• Education – Bachelor’s Degree Preferred
• Experience in a Manufacturing and/or Customer Service environment preferred.
• Basic Microsoft Office skills

Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles North America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Oshkosh, WI 54904