Custodial Manager - Oregon Zoo

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Embark on a rewarding journey with the Oregon Zoo, where our commitment to a diverse and inclusive workforce shapes the foundation of our organization. We believe that a workforce representative of the communities we serve strengthens our collective impact.
The Oregon Zoo is looking for a Custodial Manager. This position plays a pivotal role in ensuring a clean and welcoming environment for all guests and staff. The primary focus of this role involves; providing leadership, planning, organization, and supervision for custodial operations, coupled with support for the Guest Services management team in daily operations. With advanced technical knowledge in custodial operations, staff, and budget management, you will oversee a dedicated team, fostering a culture that values diversity and thrives on excellence. As a key member of the Guest Services management team, flexibility is crucial as the position requires working weekends and evenings. Reporting directly to the Guest Services Director, your impact will extend beyond traditional custodial duties, contributing to a positive, inclusive, and sustainable atmosphere at the Oregon Zoo. Join us today in creating a human-centered space where everyone can thrive and feel valued-apply now to be part of our dynamic team!

As the Custodial Manager your position:

• Oversees diverse staff, setting goals and expectations to accomplish organizational goals.
• Monitors, directs and coordinates sanitation and cleanliness standards for the zoo.
• Develops, implements and supervises custodial teamwork plans, ensuring operational standards and compliance with policies.
• Directs team operations, including hiring, promoting, transfers, assignments, and handles grievances and disciplinary actions.
• Prioritizes and coordinates duties, adjusting work schedules for effective workflow and operations.
• Oversees equipment operations training, ensuring compliance to with safety standards.
• Creates safety material and conducts training.
• Evaluates staff performance and provide ongoing feedback to meet standards.
• Works directly with other departments at the zoo to align operational services meet with established needs, expectations and standards.
• Provides direction and oversight over contracting, purchasing, and executing contracts.
• Recommends and maintains department's annual budget, monitor and evaluate expenses, and prepare reports.
• Builds and maintains positive relationships; foster respectful environment. Encourage and seek to understand diversity in people and ideas.
• Provide excellent customer service by assisting the public, public officials, agency partners, and others in a professional and courteous manner.
• Perform essential duties during an emergency.

Attributes for success

• Advanced technical knowledge and skilled in operating and instructing on using custodial equipment.
• Proven track record in developing and implementing agency wide goals, practices, and policies.
• Demonstrated ability to plan, organize and oversee assigned work programs, monitor work schedules and evaluate the work of others.
• Knowledgeable about effective leadership strategies to promote an inclusive environment.
• Ability to create an equitable and inclusive environment for a diverse staff.
• Proficiency operating complex custodial equipment using zoo specified safety best practices.
• Ability to provide equipment and best practices training to diverse staff.
• Knowledge of Federal, State, and local compliance policies, procedures, laws, and regulations.
• Possesses clear communication skills and demonstrates proficiency in conveying departmental policies and procedures verbally and in writing.
• Ability to prepare complex written reports, procedures, and materials.
• Proactively solves problems, conducts research and analysis, and presents well-reasoned recommendations for optimal solutions.
• Expertise in cost estimation for supplies and equipment, coupled with a keen eye for researching and implementing innovative service delivery methods.

DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro's Diversity Action Plan

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum Requirements

• Some specialized knowledge and training beyond the high school level in the function or responsibility that is to be supervised and
• Three years of directly related experience and
• Two years of supervisory experience; or
• Any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.

Possession of or ability to obtain:

• Current valid driver's license
• OLCC Server's permit
• Multnomah County Food Handler's Certificate

Work environment and schedule: Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations. Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs.

If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• Attach a resume covering relevant experience and education. Please be sure your resume includes the following for each employer:
  1. Name of employer
  2. Location
  3. Dates of employment
  4. Your title
  5. Summary of your responsibilities
  6. Number of people you supervised
• Complete answers to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Driving records check for finalist candidate

COMPENSATION, BENEFITS AND REPRESENTATON
The full-salary range for this position is step 1 $82,020.00 annually to step 7 $109,914.00 annually.However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements and Metro's internal equity review process, the appointment will likely be made between step 1 $82,020.00 annually to the equity range step 3
$90,427.00 annually.
This position is not eligible for overtime and is not represented by a union. It is classified as a Service Supervisor III.
Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.
Questions?
Recruiter: Megan Warneke
Email: megan.warneke@oregonmetro.govEqual employment opportunity
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Accommodation
Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.
Veterans' preference
Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Pay equity at Metro
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do.Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications
Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.
How to Apply
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Metro
Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.
As part of the Metro family, the Oregon Zoo helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.
The Oregon Zoo and Metro
The Oregon Zoo inspires visitors to learn about protecting endangered species and restoring native habitats and is the state's most popular paid attraction. The zoo's roughly 320 employees welcome more than 1.5 million visitors each year.Employment Type: Full Time