We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
- Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
- Have a developed rapport with the customer base and have knowledge of account ownership.
- Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.
- Be responsive and timely with correspondence and problem resolution.
- Maintain a position of trust and responsibility by keeping all customer business confidential.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
- Consistently meet or exceed sales referrals, as set by management.
- Actively involve self in daily huddles, sales meetings and staff meetings.
- Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
- Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
- Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
- Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.
- Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
- High school diploma/GED.
- Work involves extensive cash handling, which requires ability to perform advanced math functions.
- Work involves contact with the public, necessitating the ability to present a professional image.
- Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
- Work requires the ability to properly read and write well enough to communicate in both oral and written form.
- Position requires knowledge of retail policies and procedures in order to perform the essential duties.
- Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Need to have flexibility in scheduling.
- Normal office environment.
- Extending viewing of computer screens.